Refund & Return Policy

Last Updated: January 5, 2026

At Miniature Dachshunds Australia, we are committed to transparency and fairness in all our transactions. Please read this policy carefully before placing a deposit or purchasing a puppy.

Deposit Policy

Deposit Amount & Purpose

• A non-refundable deposit is required to reserve a puppy
• The deposit secures your chosen puppy and removes them from available listings
• Remaining balance is due before pickup or delivery
• Deposit can be transferred to another available puppy within 12 months (one-time only)

When Deposits Are Non-Refundable

• If you change your mind about purchasing the puppy
• If you fail to complete the purchase by the agreed pickup date
• If you cannot provide suitable living arrangements
• If you fail to respond to communication within 7 days of pickup date

Cancellation & Refund Policy

Return Policy

When Returns Are Accepted

We accept returns only in the following circumstances:

• Within 72 Hours: If a licensed veterinarian finds a pre-existing serious health condition that was not disclosed (full refund minus transport costs)
• Genetic Health Issues: Covered under our 2-year health guarantee (see Health Guarantee page)
• Misrepresentation: If the puppy significantly differs from what was described (breed, gender, etc.)

When Returns Are NOT Accepted

• Change of mind or personal circumstances
• Minor cosmetic variations (color, markings, size)
• Normal puppy behavior (crying, toilet training, teething)
• Allergies discovered after purchase
• Housing restrictions discovered after purchase

Refund Processing

Scenario	Refund Amount	Processing Time
Breeder Cancellation	100% (deposit + payments)	5-7 business days
Health Issue Within 72 Hours	100% minus transport costs	7-10 business days after veterinary confirmation
Genetic Condition (Under Guarantee)	Replacement puppy OR full refund	Varies (see Health Guarantee)
Buyer Cancellation	$0 (deposit forfeited)	N/A

Payment Methods

• Accepted: Bank Transfer and Bpay
• Deposits:Bank Transfer and Bpay

Transport & Delivery

Transport fees are separate from puppy purchase price and are non-refundable once travel arrangements are confirmed, except in cases of breeder cancellation.

• Transport costs range from $200-$500 depending on location
• Buyer is responsible for transport costs unless breeder cancels
• Transport must be paid in full before puppy departure

How to Request a Refund

If you believe you qualify for a refund under this policy:

• Step 1: Contact us immediately via phone or email
• Step 2: Provide detailed explanation and supporting documentation
• Step 3: For health issues, obtain written veterinary diagnosis
• Step 4: We will review your case within 48 hours
• Step 5: If approved, refund will be processed to original payment method

Contact Information

For questions about this refund policy or to discuss your specific situation:

• Email: info@miniaturedachshundpups.org
• Phone: Available on our Contact page
• Response Time: Within 24-48 hours

This refund policy applies to all puppy purchases made through Miniature Dachshunds Australia. We reserve the right to update this policy at any time. All purchases made prior to policy updates remain subject to the policy in effect at the time of purchase.